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　　《跨文化商務交際》為針對商務英語專業本科或其他專業副修、選修此課程的學習者的教材。

內容簡介

　　《跨文化商務交際》是專門針對商務英語專業本科或其他專業副修、選修此課程的學習者的教材。本教材介紹瞭跨文化交際學的基本理論，非言語交際，分析瞭文化休剋現象，還介紹瞭商務活動中的各種禮儀及有關風俗，探討成功的商務談判所包含的要素，旨在培養和提高學生的跨文化商務交際能力。

作者簡介

　　王維波，大連民族學院外國語言文化學院教授，兼任教育部外語專業教學指導委員會委員，遼寜外語教學指導委員會副主任委員，遼寜省高校外語教學研究會副會長。車麗娟，東北財經大學國際商務外語學院副院長，教授，主管教學工作。

目錄

Chapter 1 Culture， Communication， Intercultural Communication
Culture
Communication
Intercultural Communication
Summary
Exercises
Case Study： To Be Direct or Not
Further Reading： Cultural Differences
Chapter 2 Communication Between Cultures： Verbal Communication
Verbal Communication
Oral Communication
Written Communication
Summary
Exercises
Case Study： The Problem of Using the Local Language
Further Reading： Practice in Telephone Sales
Chapter 3 Communication Between Cultures： Nonverbal Communication
Nonverbal Communication
Kinesics
Space and Distance
Summary
Exercises
Case Study： How Can You Still Smile？
Further Reading： Features of Kinesics
Chapter 4 Contrasting Cultural Values
Cultural Values
Cultural Dimensions
Summary
Exercises
Case Study： Hand in the Report in 15 Days
Further Reading： Cultural Values in International Business
Chapter 5 Culture Shock in International Communication
Feelings of Culture Shock
Stages of Culture Shock
Symptoms of Culture Shock
Curing Culture Shock
High-context and Low-context Cultures
Summary
Exercises
Case Study： Are the Problems Right There or Not？
Further Reading： Culture Clash
Chapter 6 Business Etiquette and Social Customs
Introductions and Greetings
Handshaking and Exchanging Business Cards
Dressing and Dining
Social Customs
Gift Giving and Receiving
Humor， Superstitions and Taboos
Summary
Exercises
Case Study： What Caused the Conflict？
Further Reading： “Going Dutch” Versus “Chinese Hospitality”
Chapter 7 Business Negotiation Across Cultures
Communication in Negotiation
The Influence of Cultural Differences on Negotiation
Negotiation Strategies
Physical Context of Negotiation
Phases of Negotiation
Summary
Exercises
Case Study： Why Didn‘t the American Manager Explain Directly？
Further Reading： Factors that Influence International Business Negotiation
Chapter 8 Intercultural Management
Cultural Factors in International Business Management
Corporate Culture
Development of Teamwork
Strategies for International Marketers
Summary
Exercises
Case Study： GE’s Informality
Further Reading： Team Building
Key to Exercises
Bibliography
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