发表于2025-04-20
Difficult Conversations pdf epub mobi txt 电子书 下载
作者之一道格拉斯•斯通为美国知名的沟通专家。曾先后服务过波音、埃森哲、IBM、JP摩根、优尼柯等世界知名企业。他还曾深入参与1980年美国伊拉克人质冲突谈判,结束南非种族隔离谈判,并被哥斯达黎加总统奉为座上宾。
布鲁斯•佩顿也是畅销书《Getting to Yes》(中文版书名为《谈判力》)的作者之一。
希拉•汉身兼数职,她既是三一咨询集团的合伙人,又是哈佛法学院的一名法学讲师,同时,她也是哈佛经理人教育系列课程的授课教师,为律师及各大公司的行政主管教授相关课程。《高难度谈话》一书的成功让她成为了一位如同奥普拉一样炙手可热的节目明星,她应邀参与了多项关于《高难度谈话》节目的录制,其中包括G•戈登•利迪秀,美国国内广播电台的“黛安•瑞姆秀”、“连线克里斯托佛•林登”、福克斯新闻以及CNBC的“名人午餐”节目。此外,她所撰写的关于谈话的文章也被刊登于《谈判月刊》(Negotiation Journal),《奥普拉杂志》(Oprah’s O Magazine),《财富》,《美国周刊》以及《简单》(Real Simple)等多本书刊杂志上。
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
##真的是本很不错的书 受益匪浅~
评分 评分##这是一本对所有人都很重要的一本书!因为其说透了沟通困难的真正秘密,并给出了一套破解沟通难题的秘笈。 为什么有些沟通那么难?很多人的本能反应是对方性格怪癖、不可理喻,还有一些观点则认为主要原因是自己沟通能力差、沟通技巧不足。那么问题来了,这些是沟通难的主要原因...
评分##去年从communication coach那里学来的东西,感觉在书中重温了一边,而且写得也很practical。说实在的confrontation实在是太难,真的要好好做准备。当然很多情况下自己以为别人了解自己的情绪而想当然的以为别人能做出相应的reaction,其实那些消极情绪也都是自己加在自己身上,让自己受累。最好的还是进行交流,让双方都了解自己为何这么做的,从而达成和解然后找到共同的方法面对问题然后解决问题。
评分##继“亲密关系”后又一本看的时候醍醐灌顶用的时候原来什么样就什么样的书...这种技巧,还是跟在一个人情练达的师父身边耳融目染地学最有效啊
评分##看的时候怀疑实用性,但最后一章和附录的路线图给出了清楚的谈话结构和方法
评分 评分Difficult Conversations pdf epub mobi txt 电子书 下载