發表於2025-05-02
Difficult Conversations pdf epub mobi txt 電子書 下載
作者之一道格拉斯•斯通為美國知名的溝通專傢。曾先後服務過波音、埃森哲、IBM、JP摩根、優尼柯等世界知名企業。他還曾深入參與1980年美國伊拉剋人質衝突談判,結束南非種族隔離談判,並被哥斯達黎加總統奉為座上賓。
布魯斯•佩頓也是暢銷書《Getting to Yes》(中文版書名為《談判力》)的作者之一。
希拉•漢身兼數職,她既是三一谘詢集團的閤夥人,又是哈佛法學院的一名法學講師,同時,她也是哈佛經理人教育係列課程的授課教師,為律師及各大公司的行政主管教授相關課程。《高難度談話》一書的成功讓她成為瞭一位如同奧普拉一樣炙手可熱的節目明星,她應邀參與瞭多項關於《高難度談話》節目的錄製,其中包括G•戈登•利迪秀,美國國內廣播電颱的“黛安•瑞姆秀”、“連綫剋裏斯托佛•林登”、福剋斯新聞以及CNBC的“名人午餐”節目。此外,她所撰寫的關於談話的文章也被刊登於《談判月刊》(Negotiation Journal),《奧普拉雜誌》(Oprah’s O Magazine),《財富》,《美國周刊》以及《簡單》(Real Simple)等多本書刊雜誌上。
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
##在我的觀念裏,處理問題一般分為兩個步驟:第一,發生瞭什麼事情?事實是怎樣的?第二,我們應該如何解決?《高難度談話》這三書卻把對話分為三個層次:第一,“發生瞭什麼”對話;第二,情緒對話;第三,自我認知對話。 而其中第二點,情緒對話是我有生以來從未想過的事。 我...
評分##Amazing road map through difficult conversations. Insightful & Practical (以此紀念為麵試而讀的與麵試最無關係的書)
評分 評分如沐春風,同時也羞愧難當,因為每一種錯誤我都犯過。希望以後能做一個更好的人。
評分##無論在談判中還是在日常生活中,無論自己是否在情在理,我們常常會選擇不去和對方進行話語溝通,或者說,我們也根本不想這麼做。有時候,當我們開口說話,事情隻會更加糟糕。各種各樣的情緒——憤怒、內疚、受傷——往往也會隨著我們開口說話而變得愈加激烈;我們越來越...
評分##這是一本對所有人都很重要的一本書!因為其說透瞭溝通睏難的真正秘密,並給齣瞭一套破解溝通難題的秘笈。 為什麼有些溝通那麼難?很多人的本能反應是對方性格怪癖、不可理喻,還有一些觀點則認為主要原因是自己溝通能力差、溝通技巧不足。那麼問題來瞭,這些是溝通難的主要原因...
評分 評分##談話精髓,攻“心”為上 在日常生活中,經常遇到這樣或者那樣的爭論,選手們激情開場,激情結束,最後連帶著雙方的感情一拍而散,像這種高難度的談話經常發生,到底我們該如何麵對這種費力傷身的事情呢 ?如何能在談話的過程中維持好雙方的關係?這兩個問題的答案在高難度談話...
Difficult Conversations pdf epub mobi txt 電子書 下載