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内容简介

A classic and practical guide to handling the challenges thrust upon the new manager. Wise counsel for all who manage others. The First-Time Manager explains how to: train yourself to see the "big picture"; build confidence in yourself and your staff; counsel employees and conduct performance appraisals; manage problem employees; and more.

"Belker has distilled his 30 years of executive experience into a simple-to-read book whose sections are full of wisdom from which any manager can benefit. . . . Within each section, realistic management situations are discussed clearly and logically, and specific ways to handle problems are interspersed. . . . His advice is refreshingly straightforward."--Miami Herald.

作者简介

Loren B. Belker was an executive in a major midwestern insurance company for nearly 30 years, and the author of the four previous editions of The First-Time Manager. Gary S. Topchik is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in management development. He is the author of The Accidental Manager and Managing Workplace Negativity. He lives in Los Angeles, California.

精彩书评

Joyce Lain Kennedy
"New managers who aren’t sure which way is up won’t find a better offering than this acclaimed summary of managerial experience with a side of wisdom."
—nationally syndicated columnist

Niche
"Take the time to l

目录

1 The road to management 3
2 Starting out 8
3 Building trust and confidence 15
4 Show your appreciation 19
5 Being an active listener 22
6 The new manager's job and pitfalls to avoid 28
7 Dealing with your superiors 32
8 Choosing a managerial style of your own 39
9 Building team spirit 43
10 Managing problem employees 49
11 Hiring and interviewing 56
12 Training team members 68
13 Managing change : dealing with resistance 75
14 Disciplining the employee 78
15 "Oh my God! I can't fire anyone!" 87
16 Having a legal awareness 96
17 No secrets 105
18 The human resources department 108
19 The current state of loyalty 111
20 Is there such a thing as motivation? 113
21 The generation gap 119
22 Writing job descriptions 125
23 Doing performance appraisals 128
24 Salary administration 140
25 Having emotional intelligence 147
26 Developing a positive self-image 150
27 Managing your own time 167
28 The written word 174
29 The grapevine 178
30 Your best friend : delegation 180
31 A sense of humor 184
32 Managing, participating in, and leading meetings 188
33 Taking center stage : the role of public speaking in your career 195
34 Coping with stress 203
35 Having balance in your life 207
36 A touch of class 210

精彩书摘

Chapter 1
The Road to Management
There are many different ways that individuals become managers.
Unfortunately, many companies don’t go through a very thorough process
in choosing those who will be moved into a managerial position. Often
the judgme
The First-Time Manager [平装] 电子书 下载 mobi epub pdf txt

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