具体描述
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
用户评价
##想读列表清除计划——第二本。好书，值得反复看。有半本书让我有种在读卡耐基的《How to win friends and influence people》续篇的感觉。作者本身是一个psychiatrist，于是阐释问题从神经科学入手，又有非常实际的应用场景以及非常实用的处理步骤。可以说在有些层面彻底改变了交流时的思考角度（当然还有许多要提升的地方）。很赞的书。就好像是之前看了一两年理论，现在开始看实践，又有一种一块一块知识拼图拼起来的感觉。
评分##看看
评分##工作和生活上都很有用。
评分##看看
评分##写得很具体，很实用，不是泛泛而谈。感觉收获挺大的，在人际交往类书籍中，应该算是上层之作了。需要复习，并且转化到实际的生活中。
评分##写得很具体，很实用，不是泛泛而谈。感觉收获挺大的，在人际交往类书籍中，应该算是上层之作了。需要复习，并且转化到实际的生活中。
评分##Brilliant !(☆_☆)所以留了一些“甜点”给明年，嘿
评分##Perceiving is believing. Misperceiving is deceiving. And worse yet, prevents achieving.‖ U know it's okay to be afraid.‖ It doesn't take long for me to get fed up with this kind of book. What a shame.
评分##Perceiving is believing. Misperceiving is deceiving. And worse yet, prevents achieving.‖ U know it's okay to be afraid.‖ It doesn't take long for me to get fed up with this kind of book. What a shame.
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