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内容简介

　　《外企职场英语：从赢得订单到实现收款》作者张庆禄在北京的几家著名外企的工作经验长达20余年，从外企入门的岗位做起，作者在十年前就已经成为了外企的高管；不仅如此，作者的外语功底非常深厚，对外企的工作方法，企业文化，企业流程都有着深刻的理解和丰富的经验。为了帮助有志于在外企进行工作的读者，作者为此编写了《外企职场英语：从赢得订单到实现收款》，使读者可以通过作者精湛的外语功底和详细的工作描述，不但学习了外企工作的方法和语言，也增加了对外企的工作方法和流程，是一本非常珍贵的外企英语学习和进行工作的读物。

内页插图

目录

第一部分：企业职能部门
一段简单的经历
第一单元：销售和渠道管理
销售人员或客户经理
渠道管理
第二单元：财务管理
交易审核柜台或定价团队
信贷团队
收款团队
第三单元：业务相关部门：产品部，供应链，物流和法规部门
产品部
供应链
物流部门
法规部门
第四单元：合同／订单管理部门
销售合同与分销协议
企业资源规划系统
接受订单
〔订单管理（未交付的订单管理）〕
时段报告
货物退运授权：到货即损，错发货，短发货
请求保修和过保服务
销售收入确认
库存更换
货证凭证
内部控制与审计

第二部分：案例学习
第一单元：电力项目
第一节：签约前动作
第二节：订单管理
第三节：出发票和收款
第四节：货物退运授权和货物重发替换
第二单元：银行项目
第一节：订单前操作
第二节：订单管理
第三节：出发票和销售登记
第四节：协助客户进口通关
第五节：库存更换

前言/序言

　　1. Why I Write
　　Twenty years ago I joined a Canada-based company. The department I was recruited into was called Contract Administration. At that time there were no trainings at all for new staffs like the popular New Employee Orientation which is now normally organized by Human Resources Team at the corporate level for new staffs . There were no trainings either at the department level. My mind was totally blank then. I was eager to learn in the hope of getting quickly qualified so that I could stand firmly in the company and ensure my job security. Yet the only thing I could do then was to set my audio-visual sensors on alert and focus my attention on whatever other senior staffs spoke in team discussions and how they responded to operational issues. I analyzed what I heard and saw and consulted books afterwards to confirm my understandings. It took me too much time and efforts before I was made sure about my roles and responsibilities in the team and the steps I needed to follow to perform these roles and responsibilities. But still I had no idea about how the company was run and what its structure was.
　　Years later when I became a department manager， I was determined to compile a department handbook incorporating team job categories， job processes， support documents， job-related parties ~in an effort to let senior staffs follow and new staffs leam for knowledge and performance purposes. I did materialize that determination and successfully completed that handbook. It did help the team a lot.
　　It has been 20 years now. Foreign enterprises are no longer rare in China. If you are planning to join such enterprises， you need to prepare yourself in two aspects in addition to the specific field you major or specialize in： enterprise knowledge and the English language. Go to bookstores? I myself often go to book stores too. There are countless books about expertise on sales， marketing， import and export， etc. Also there are countless books on English language used in various fields： English on international trade， on negotiations， on tourism， on freight forwarding~， etc. I am not sure if you have the same impression as I have after I have finished reading any one of such books： still blank-nunded about where you will be in a company and what knowledge you need to get equipped with to perform your role in the company. You could easily forget all what you have learned from these books. I tried to figure out the reason why?
外企职场英语：从赢得订单到实现收款 [English in Business Transcations in Foreign Enterprises:Order to Cash Fulfillment 电子书 下载 mobi epub pdf txt

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