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　　《民航服务英语口语教程（第二版）》为高等院校空中乘务及航空服务专业必修课程教材。《民航服务英语口语教程（第二版）》共24个单元，内容包括订票、机场设施、办理乘机手续、安全检查、行李托运等，贯穿了民航服务的整个流程。每个单元均包括会话、角色扮演、广播词、扩展阅读及练习题等，易于教师教学和学生演练。
　　《民航服务英语口语教程（第二版）》可作为高等院校空中乘务、航空服务以及相关专业的教材使用，也可供民航企业空中乘务及航空服务工作人员选作培训用书。

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目录

Unit 1 Booking Tickets
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 2 At the Airport
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 3 Check-in
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 4 Security Ⅰnspection
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcemems
Part B Supplementary Reading
Key to Exercises
Unit 5 Passenger Arrangement
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 6 Baggage Arrangements
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 7 Flight Delay
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 8 About Flying
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 9 Drink Service
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 10 Dinner Service
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 11 Apologizing for Making Mistakes
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 12 Serving Sick Passengers
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 13 Lost Baggage
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 14 Ⅰn-Flight Entertainment
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 15 Emergency Procedures
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 16 Duty-free Sales
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 17 Diversionary Airport
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 18 Transfers
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 19 Filling Out Entry Forms
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 20 Landing
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 21 Souvenir and Farewell
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 22 Customs Ⅰnspection
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 23 Claiming the Baggage
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 24 Leaving the Airport
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Reference

前言/序言

　　本书自2013年6月正式出版后，深受广大读者的欢迎，尤其受到了民航空中乘务、航空服务专业学生和相关岗位工作人员的推崇，很多民航企业已将该书作为在职人员的培训教材。短短两年连续4次印刷，印刷量突破万册。然而初版时未能为书中的对话、广播词、单词配置录音，实为憾事；加之笔者学植未深，初版之中谬误尚存，为此，《民航服务英语口语教程》的适时更新和不断完善也势在必行。本次修订秉承第一版的“实用、好用、会用”的编写原则，在尽量保持《民航服务英语口语教程》的原版特色、章节结构和内容体系不变的前提下，对全书进行了修订，版式做了变更，并录制了音频。
　　修订工作分为三部分：一、对书中文字进行了认真地修正，使语言表达更加简练准确；二、采用了双色印刷技术，对书中的民航专业英语的常用句型及习惯用法着色显示，突出了学习重点，也使得版式变得更为别致精美；三、聘请了语音纯正、语调优美的英籍教师为书中的会话、广播词、单词录制了音频，并以二维码形式呈现，是教材数字化转型的一种新尝试。
　　修订后的《民航服务英语口语教程》应是一本针对全国高等院校民航空中乘务、航空服务专业课程编写的全新英语教材；是一本用英语传授民航服务知识、讲授民航服务以及处理民航运输事务的专业英语口语教程。
　　本教程编写旨在使学生在贴近实际工作的情景中，通过大量的语言实践，掌握民航服务英语口语的各种表达功能，从而达到在民航相关岗位中准确熟练地运用英语进行服务交流的目的。
　　本书共分24个单元，贯穿了民航空中乘务和地面服务岗位的各个服务流程，从订票到机场设施、值机、行李托运、安检、机场检查、机舱设施、航前准备、航后工作、餐饮服务、机上娱乐、特殊旅客服务、飞机延误、转航、旅客中转、填写上（下）机卡、机上免税购物、危险品的处置、行李丢失和查询、丢失行李的赔偿、海关申报、检验检疫、行李认领、机场交通服务、离开机场等，基本涵盖了民航空中乘务和地面服务的主要领域与环节。每个单元均包括会话、角色扮演、民航英语交际功能表达、广播词、课文阅读、完型填空及英汉互译，各单元自成一体又在整体上相互呼应，易于教师课堂组织教学和学生演练，也易于学生英语综合运用能力的提高。

民航服务英语口语教程（第二版） [Oral English for Civil Aviation Service] 电子书 下载 mobi epub pdf txt

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