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《365天酒店饭店口语大全》全部英文内容都在美国本土编写，再现酒店饭店业各个场景，语言纯正地道、风格时尚流行。独创5步学习法，从熟悉词汇、牢记句型、模仿对话，到诵读短篇、知晓文化，让英语学习循序渐进，有章可循，让学习者全方位掌握每一个话题的知识。每一个句子、对话和短文都配有MP3音频，音频采用慢速音频与常速音频的结合，满足不同读者的需求。纯正美语录音，让读者朋友能够全方位感受原味英文的氛围，也有助于读者提高英语听说能力。

内容简介

《365天酒店饭店英语口语大全》分为7章，77小节，154个场景，涉及日常前台服务、日常客房服务、日常餐饮服务、商务中心服务、卖场服务、康乐中心以及其他服务等，几乎涵盖了我们酒店饭店中方方面面的话题和场景，让你随时随地都能找到话题有话说。本书着重为酒店饭店的各方面提供英语语言沟通上的帮助而编写，取材时尽可能地涉及酒店饭店中的各种场景，再根据各个不同的场景给出相关的英语词汇、句子和情景对话，由点到面，易于学习。本书独创5步学习法，从熟悉词汇、牢记句型、模仿对话，到诵读短篇、知晓文化，让英语学习循序渐进，有章可循，让学习者全方位掌握每一个话题的知识。另外，通过本书，读者可以学习英语单词及地道英语表达，提高英语表达能力。还可以聆听句子、对话和短文音频，提高英语听力水平。

作者简介

方振宇，英语专家、文化学者、出版人、策划人、“振宇英语”创始人，外语教学与研究出版社“振宇英语”系列丛书总主编，外研社荣誉作者。曾任媒体记者、翻译、电台英语节目主持人、“振宇英语”专栏撰稿人、大学英语系主任、大学英语专业顾问及特聘专家教授，曾在近20多个国家游学访问，在全国多所大学为大学老师和同学进行有关英语文化与英语测试领域的巡回讲座，反响强烈。率领振宇英语团队目前出版发行“振宇英语”系列图书近200多个品种，总发行量累积超过3000万册，部分图书成为全国近1500所高校馆藏珍典，还有多册图书成为知名大学考研和考博指定参考书目，影响深远。

内页插图

目录

Chapter 1 日常前台服务Daily Reception Services

Section 1 预订客房 Reserving a Room

1预订一个标准间Book a Standard Room

2新会员订房有优惠A Special Rate for New Members

Section 2 团体预订 Group Reservation

1旅游团预订Traveling Company Booking

2推荐酒店Recommend Hotels

Section 3更改预订 Changing a Reservation

1接受更改Accept the Change

2无法变更日期Cannot Change the Date

Section 4取消预订Cancelling a Reservation

1计划改变Plan Change

2因有会议取消Cancel for a Meeting

Section 5酒店情况与位置Hotel Information and Location

1设施齐全Well-equipped Facilities

2走路去酒店Walk to the Hotel

Section 6客房要求与设施Room Demands and Facilities

1房间的情况What the Room Is Like

2设备齐全的双人间Well-equipped Double Room

Section 7房价与付款事项Prices and Payments

1房费包括早餐The Rate with Breakfast

2公司账户付款Payment on the Company Account

Section 8登记入住Checking In

1核对订单号Check the Order Number

2我想登记入住I’d Like to Check In

Section 9兑换外币Exchanging Foreign Currencies

1货币兑换Money Exchange

2兑现支票Cash the Check

Section 10店内向导Asking the Way

1洗手间在哪里Where Is the Washroom

2去酒吧的路The Way to the Bar

Section 11寄存物品Depositing Goods

1晚点取行李Be Late to Claim Luggage

2随身携带贵重物品Take the Valuables with You

Section 12领取物品Collecting Items

1取行李Claim Luggage

2少了一件行李One Piece Is Missing

Section 13投诉与问题Complaints and Problems

1水一直流个不停Water Keeps Running

2隔壁太吵So Noisy Next Door

Section 14处理投诉Dealing with Complaints

1无礼的服务态度Rude Service Attitude

2抱怨房间很脏Complain About the Dirty Room

Section 15结账退房Checking Out

1用现金结账Pay in Cash

2用旅行支票支付Pay with Traveler’s Check

Chapter 2 日常客房服务Daily Room Services

Section 1提送行李Carrying Luggage

1送行李上楼Send the Luggage Up

2提行李下楼Bring the Luggage Down

Section 2引客进房Check-in to the Room

1为客人打开房门 Open the Door for the Guest

2帮客人安顿下来 Help the Guest to Settle Down

Section 3送错行李Delivering the Luggage to the Wrong Room

1弄错了Make a Mistake

2描述行李Describe the Luggage

Section 4清理客房Cleaning Up the Room

1预约打扫房间Book for Cleaning Up the Room

2收拾房间Tidy Up the Room

Section 5维修服务 Maintenance Service

1电工的优质服务Electrician’s Excellent Service

2抽水马桶堵住了The Toilet Is Clogged

Section 6送餐服务Meal Delivery Service

1订早餐Order Breakfast

2送餐入房Delivery of Order

Section 7洗衣服务 Laundry Service

1不会掉色的The Color Won’t Run

2快洗且去污Express Service and Remove Stain

Section 8送衣服务Delivering Laundry Service

1送衣到客房Send Laundry to the Room

2衣领烫焦了The Collar Is Burnt by Iron

Section 9唤醒服务Morning Call Service

1电话叫醒Wake-up by Phone

2人工叫醒服务Wake-up by Knocking at the Door

Section 10调换房间Changing a Room

1房间太吵了 It’s Too Noisy

2换一个向阳的房间Change a Sunny Room

Section 11延长住宿服务Extending Stay Service

1付半天的费用Pay a Half-day’s Rent

2延长住宿Extend Stay

Section 12丢失物品Lost Items

1行李箱丢了The Suitcase Was Lost

2手机不见了Mobile Phone Is Missing

Section 13失物招领Lost and Found

1捡到一个钱包Pick Up a Wallet

2手柄上有“W.J.”“W.J.”on the Handle

Section 14医疗服务Medical Service

1肚子疼得厉害Have a Bad Stomachache

2头痛得厉害Have a Terrible Headache

Chapter 3 日常餐饮服务Daily Food and Beverage Services

Section 1预订餐桌 Booking a Table

1订一个四人的餐桌Book a Table for Four

2订一个靠江的餐位Book a Table by the River

Section 2迎客服务 Greeting Service

1招呼客人Greet a Guest

2查看预订Check the Reservation

Section 3安排就座 Seating Guests

1引客入座Seat a Guest

2请客人等候Ask the Guests to Wait

Section 4点菜服务Taking an Order

1点餐Order Meal

2至尊比萨Supreme Pizza

Section 5中餐与西餐Chinese and Western Food

1菲力牛排Filet Mignon

2喜欢吃辣菜Like Hot Food

Section 6自助餐与快餐Buffet and Fast-food

1挑你喜欢吃的Pick Out What You Like

2要一个双层奶酪汉堡Take a Double Cheeseburger

Section 7上菜服务Serving Dishes

1北京烤鸭来了Beijing Duck Is Coming

2看上去很美味 It Looks Very Delicious

Section 8上菜慢与上错菜Serving Late and Wrong

1上菜慢A Late Order

2上错菜The Wrong Order

Section 9抱怨饮食Complaining About Diet

1汤中有苍蝇There’s a Fly in Soup

2鸡肉不新鲜Chicken Is Not Fresh

Section 10其他抱怨Other Complaints

1抱怨餐具Complain About Tableware

2泼洒事件Spilt Case

Section 11结账买单Paying the Bill

1账单有误Bill Is Wrong

2不接受支票Not Accept Cheque

Chapter 4 商务中心服务Business Center Services

Section 1会议服务Convention Service

1租中型礼堂Rent the Medium-size Auditorium

2需要添加设备Need Adding Facilities

Section 2宴会服务Banquet Service

1预订一个欢送宴会Book a Dinner Party for Farewell

2选菜单Choose the Menu

Section 3翻译服务Interpreting Service

1提供翻译服务Offer Translation Service

2翻译服务价格Translation Service Price

Section 4票务服务Ticket Service

1询问航班信息Ask Flight Information

2预订下午的航班Book the Flight in the Afternoon

Section 5邮寄服务Mailing Service

1航空寄包裹Mail This Package by Air

2寄一封特快专递信Send a Letter by EMS

Section 6传真服务Fax Service

1收到传真Receive a Fax

2发送传真Send a Fax

Section 7印制服务Printing Service

1复印文件Copy Documents

2打字与打印Type and Print Procedure

Section 8网络服务Network Service

1需要上网Need Surf the Internet

2发送电子邮件Send an E-mail

Chapter 5 卖场服务Shopping Mall Services

Section 1导购迎宾Welcoming Shoppers

Section 2服装区Garment District

Section 3鞋帽区Shoes and Hats Section

Section 4珠宝首饰Jewelry

Section 5古玩工艺品Antiques and Handcrafts

Section 6书画作品Painting and Calligraphy

Section 7化妆品Cosmetics

Section 8特产纪念品Specialties and Souvenirs

Section 9书刊音像Publications, Audio and Video Products

Section 10讨价还价Bargaining

Chapter 6 康乐中心Recreation Center

Section 1健身房Gym

Section 2桑拿按摩Sauna and Massage

Section 3功夫Kongfu

Section 4室内球类运动Indoor Ball Games

Section 5户外球类运动Outdoor Ball Games

Section 6游泳馆Swimming Pool

Section 7洗发理发Shampoo and Haircut

Section 8美容美发Beauty and Hairdressing

Section 9电影院Movie House

Section 10音乐厅Music Hall

Section 11剧院Theatre

Section 12在酒吧At the Bar

Section 13在咖啡屋At the Café

Section 14在茶馆At the Teahouse

Chapter 7 其他服务Other Services

Section 1接机服务Airport Service

Section 2门前礼宾Concierge Service

Section 3 汽车服务Car Service

Section 4 停车服务Parking Service

Section 5应对火警Dealing with Fire

前言/序言

挺好的，挺喜欢的！！！

………………………………………

应该不错应该不错棒棒的

不错

给大家提个醒。。其他很好很好很好很好很好。

这本书不错，很易学，适合现在在酒店工作，有少许英语基础的人，学以致用

讲的很详细 很容易懂

学习用的。。。。。。。。

非常好